Shipping Policy
Uniichan currently ships to residential addresses in the contiguous United States.
We are a small independent shop, so every order is packed with care. Please review your shipping information before placing your order to help avoid delays.
Order Processing
Please allow 1-2 business days for order processing before your order ships.
Orders are processed and shipped Monday through Friday, excluding U.S. holidays.
During product launches, limited drops, holidays, or high-volume periods, processing may take a little longer. If there is a significant delay with your order, we will contact you.
Shipping Times
Shipping time begins after your order has been processed and handed to the carrier.
Estimated delivery times may vary depending on the shipping method, destination, carrier delays, weather, customs processing, and other factors outside of our control.
Most contiguous U.S. orders arrive within 2-5 business days after processing, depending on the shipping method, destination, and carrier conditions.
Shipping Addresses
Please make sure your shipping address is complete and accurate before placing your order.
At this time, we cannot ship to:
We may contact you for additional verification if an order appears incomplete, incorrect, or potentially fraudulent. If we cannot verify the order, we may cancel and refund it.
U.S. Orders
We currently accept orders shipping to residential addresses in the contiguous United States.
Canada and other international destinations are not available at checkout yet.
Lost, Stolen, or Damaged Packages
Once an order has been handed to the shipping carrier, the carrier is responsible for the delivery of the package.
If your package is delayed, lost, marked as delivered but missing, or damaged in transit, please contact the shipping carrier first to start a claim.
That said, if something goes wrong, please contact us at cs_us@uniichan.com with your order number. We will do our best to help you figure out the next step.
Uniichan is not responsible for packages that are lost or stolen after confirmed delivery.
Returned Packages
If a package is returned to us because of an incorrect address, incomplete address, failed delivery attempt, refusal of delivery, or an address we do not ship to, we can either:
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Refund the item cost minus the original shipping cost, or
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Reship the order after the customer pays the new shipping cost
We do not automatically reship returned packages.
Refunds for returned packages will be processed after the package has been received and inspected.
Preorders and Delayed Items
If an item is a preorder, the estimated shipping timeframe will be listed on the product page.
If a preorder or delayed item cannot ship within the stated timeframe, we will contact you with an update and, when required, offer the option to continue waiting or cancel for a refund.
